Hi @eve062692,

Thank you for reaching out to the Freshworks community.

With the help of ticket activities export, you can export the “Show activities” details for all tickets data and generate a report using BI tools. Please have a look at this solution article in order to get more context on this - https://support.freshdesk.com/en/support/solutions/articles/226460-export-ticket-activities-from-your-helpdesk

Feel free to drop a note here incase of further queries :)

hi @raghul0101 thanks for your response.

I see there’s this step. however, I’m unable to find it on my dashboard. any idea why?

Hi @eve062692,

I have curated a video grab for your reference - https://share.vidyard.com/watch/MJkd9zk2FM3GiQ582vbeqA?

Please let me know if it helps. Feel free to drop a note here incase of further queries.

Freshdesk's "Show Activities" feature tracks ticket updates, but exporting all activities within a specific time frame may require custom reports or API integration. Check out For more heating and air services in Stockbridge, GA, tracking customer interactions and timely ticket resolutions ensures better service management and enhances customer satisfaction in the HVAC industry.