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Show Activities on Feshdesk

  • Nov 23, 2022 6:40 AM UTC
  • 3 replies
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eve062692
Apprentice
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Hi,

On the “Show Activities” feature on freshdesk, is there any way we can export those activities for all ticket within certain created time?

Thank you

Best answer by raghul0101

Hi @eve062692,

 

Thank you for reaching out to the Freshworks community.

 

With the help of ticket activities export, you can export the “Show activities” details for all tickets data and generate a report using BI tools. Please have a look at this solution article in order to get more context on this - https://support.freshdesk.com/en/support/solutions/articles/226460-export-ticket-activities-from-your-helpdesk

 

Feel free to drop a note here incase of further queries :)

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      3 replies

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      • raghul0101
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      • Nov 24, 2022 7:59 PM UTC

      Hi @eve062692,

       

      Thank you for reaching out to the Freshworks community.

       

      With the help of ticket activities export, you can export the “Show activities” details for all tickets data and generate a report using BI tools. Please have a look at this solution article in order to get more context on this - https://support.freshdesk.com/en/support/solutions/articles/226460-export-ticket-activities-from-your-helpdesk

       

      Feel free to drop a note here incase of further queries :)

      Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
        eve062692
        Apprentice
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        • eve062692
        • Author
        • Apprentice
        • Nov 25, 2022 4:09 AM UTC

        hi @raghul0101 thanks for your response.

        I see there’s this step. however, I’m unable to find it on my dashboard. any idea why?

         

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          • raghul0101
          • Community Debut
          • Dec 19, 2022 9:14 PM UTC

          Hi @eve062692,

           

          I have curated a video grab for your reference - https://share.vidyard.com/watch/MJkd9zk2FM3GiQ582vbeqA?

           

          Please let me know if it helps. Feel free to drop a note here incase of further queries.

           

          Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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