Hi @eve062692,

Thank you for reaching out to the Freshworks community.

With the help of ticket activities export, you can export the “Show activities” details for all tickets data and generate a report using BI tools. Please have a look at this solution article in order to get more context on this - https://support.freshdesk.com/en/support/solutions/articles/226460-export-ticket-activities-from-your-helpdesk

Feel free to drop a note here incase of further queries :)

hi @raghul0101 thanks for your response.

I see there’s this step. however, I’m unable to find it on my dashboard. any idea why?

Hi @eve062692,

I have curated a video grab for your reference - https://share.vidyard.com/watch/MJkd9zk2FM3GiQ582vbeqA?

Please let me know if it helps. Feel free to drop a note here incase of further queries.