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Show Activities on Feshdesk

  • November 23, 2022
  • 3 replies
  • 114 views
eve062692
Apprentice
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Hi,

On the “Show Activities” feature on freshdesk, is there any way we can export those activities for all ticket within certain created time?

Thank you

Best answer by raghul0101

Hi @eve062692,

 

Thank you for reaching out to the Freshworks community.

 

With the help of ticket activities export, you can export the “Show activities” details for all tickets data and generate a report using BI tools. Please have a look at this solution article in order to get more context on this - https://support.freshdesk.com/en/support/solutions/articles/226460-export-ticket-activities-from-your-helpdesk

 

Feel free to drop a note here incase of further queries :)

    manns
    C
    Prosenttilaskuri

    3 replies

    R
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    • raghul0101
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    • Answer
    • November 24, 2022

    Hi @eve062692,

     

    Thank you for reaching out to the Freshworks community.

     

    With the help of ticket activities export, you can export the “Show activities” details for all tickets data and generate a report using BI tools. Please have a look at this solution article in order to get more context on this - https://support.freshdesk.com/en/support/solutions/articles/226460-export-ticket-activities-from-your-helpdesk

     

    Feel free to drop a note here incase of further queries :)

    Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    manns
    eve062692
    eve062692
    Apprentice
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    • eve062692
    • Author
    • Apprentice
    • November 25, 2022

    hi @raghul0101 thanks for your response.

    I see there’s this step. however, I’m unable to find it on my dashboard. any idea why?

     

    manns
    R
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    • raghul0101
    • Community Debut
    • December 19, 2022

    Hi @eve062692,

     

    I have curated a video grab for your reference - https://share.vidyard.com/watch/MJkd9zk2FM3GiQ582vbeqA?

     

    Please let me know if it helps. Feel free to drop a note here incase of further queries.

     

    Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    manns
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