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SLA adherence (On Time Index)

  • Sep 4, 2024 4:34 PM UTC
  • 1 reply
  • 43 views
skiran
Apprentice

Hi 

I need these data

SLA adherence(On Time Index), and ageing of unresolved tickets where i will get this and i want to represent in chart

Best answer by mahendarsingh

Hi @skiran,

I hope you are doing well :)

I understand that you want to SLA adherence tickets and time spent on unresolved tickets. You can create two new widgets for this with following metrics and filters,

Feel free to respond to this thread for any queries :)

Thank you

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      1 reply

      mahendarsingh
      Community Manager
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      • mahendarsinghCommunity Manager
      • Community Manager
      • Answer
      • Sep 10, 2024 4:41 AM UTC

      Hi @skiran,

      I hope you are doing well :)

      I understand that you want to SLA adherence tickets and time spent on unresolved tickets. You can create two new widgets for this with following metrics and filters,

      Feel free to respond to this thread for any queries :)

      Thank you

      Mahendar, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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