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Sort Tickets by Time Logged?

  • Jun 28, 2022 2:29 PM UTC
  • 1 reply
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Apprentice

I would like to be able to keep track of unresolved tickets that have a lot of time spent, is there a way to sort unresolved tickets by most time logged?  Thanks in advance!

Best answer by Crocus_Benford

Hi,

 

If you use Average Handle Time from Agent Productivity (not the Time Los where you log Billable/non-billable hours) you can use Analytics to show tabular data.

 

A simple setup below. 

 

 

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      Crocus_Benford
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      • Crocus_Benford
      • Active Contributor
      • Answer
      • Jul 15, 2022 10:33 AM UTC

      Hi,

       

      If you use Average Handle Time from Agent Productivity (not the Time Los where you log Billable/non-billable hours) you can use Analytics to show tabular data.

       

      A simple setup below. 

       

       

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