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Question

Strange line break added on send

  • September 24, 2026
  • 0 replies
  • 4 views

gir-vma
Apprentice

When I copy from GoogleDocs and paste in Freshdesk, and hit Send, a line break is added (when I hit Send, not on paste).

See examples attached: the line break is added only when i have bold letters inside the text.

Use case: we prepare email templates in GDoc.

Can you solve that bug please?