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Stuck "1" at helpdesk

  • December 29, 2021
  • 2 replies
  • 92 views
A
Apprentice

Hi!

I have the following problem: There is always a “1” at open tickets, on PC and mobile App, but there is no open ticket. I made a screen recording: 

I already tried clearing browsers cache and cookies, wasnt helping.

We have 3 active agents, its only happening for me.

Any ideas? 

Best regards.

Best answer by hemanth.ramya

Good day, @Alzeyer :)

Like discussed over DM, we have raised a ticket on behalf of you. Kindly respond back on the same email thread with the requested details and we can have this sorted. Cheers! 

    C

    2 replies

    hemanth.ramya
    Community Manager
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    • hemanth.ramyaCommunity Manager
    • Community Manager
    • December 29, 2021

    Hello @Alzeyer,

     

    Thank you for sharing a video grab of the reported issue with dashboard and ticket count mismatch. Can you please share/DM us your Freshdesk account URL and agent email address to troubleshoot this further? Looking forward to hearing from you. 

     

    Cheers!

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    A
    hemanth.ramya
    Community Manager
    Forum|alt.badge.img+9
    • hemanth.ramyaCommunity Manager
    • Community Manager
    • Answer
    • December 30, 2021

    Good day, @Alzeyer :)

    Like discussed over DM, we have raised a ticket on behalf of you. Kindly respond back on the same email thread with the requested details and we can have this sorted. Cheers! 

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    A
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