Skip to main content
Question

Support email address reporting

  • May 10, 2023 9:43 AM UTC
  • 1 reply
  • 89 views
Contributor
Forum|alt.badge.img+1

Is there a way to report on volume of emails sent from a support email address, regardless of group?

    1 reply

    vinothkumar.manoharan
    Skilled Expert
    Forum|alt.badge.img+7

    Hi @Adz 

     

    Greetings from Freshworks community.

    Natively, there are no metric available to fetch the count of emails transacted via the support mailbox. 

    However, we have logs captured in our internal system which can provide you the details as a report.

    You can email to support@freshdesk.com asking for the report with time range and mention the mailbox that is integrated with the Freshdesk application. Our support team will be able to fetch and share the report back to you.

    Vinoth | Freshdesk product expert | Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    Terms of UseAccessibility statement