We've been experiencing a strange formatting issue with Freshservice ticket replies. Everything looks normal while composing a reply, with proper paragraph breaks and spacing between sentences. However, the moment you click send, the formatting changes, removing line breaks and paragraph spacing and turning the reply into a wall of text. This happens even when typing a reply directly, not just when copying and pasting.
Question
Ticket Replies Lose Spacing After Sending
- Community Manager
Hi
Thank you for bringing this to our attention.
To help us investigate this issue further, could you please share a few more details about what exactly happens to the formatting after you click Send?
It would be really helpful if you could share a screen recording or screenshots showing the reply before sending and how it appears after sending. This will help us understand the formatting changes and troubleshoot the issue more effectively.
Additionally, could you please confirm the following?
- Does this happen with all ticket replies or only with specific tickets?
- Does the issue occur only in the reply editor, or do you also experience it in other areas, such as the ticket description, private notes, or public notes?
Looking forward to your response!
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