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Question

Unable to save Ticket sections

  • October 13, 2021
  • 1 reply
  • 84 views
V
Apprentice

Hello everybody,

 

since yesterday everytime I try to save a new section I get the following error:

 

 

It doesn’t matter what name or type I choose

 

Thanks in advance

 

      1 reply

      S
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      • Saira Tehreem
      • Community Debut
      • October 13, 2021

      Hi @Virox,

       

      Could you kindly check if the section name that you are trying to add is already a section name that’s present for a different field? Since the sections should have unique names, there could be a possibility that this is causing the error and not letting you add new section.

      If this is not the case, please reach out to support@freshdesk.com. We’ll be happy to troubleshoot this further for you. 

      Cheers :)

      Saira Tehreem- Freshworks Community.
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