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Question

Unable to save Ticket sections

  • October 13, 2021
  • 1 reply
  • 80 views
V
Apprentice

Hello everybody,

 

since yesterday everytime I try to save a new section I get the following error:

 

 

It doesn’t matter what name or type I choose

 

Thanks in advance

 

    C

    1 reply

    S
    Community Debut
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    • Saira Tehreem
    • Community Debut
    • October 13, 2021

    Hi @Virox,

     

    Could you kindly check if the section name that you are trying to add is already a section name that’s present for a different field? Since the sections should have unique names, there could be a possibility that this is causing the error and not letting you add new section.

    If this is not the case, please reach out to support@freshdesk.com. We’ll be happy to troubleshoot this further for you. 

    Cheers :)

    Saira Tehreem- Freshworks Community.
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