Hi all,
I saw that you can bulk update certain fields for linked tickets. We would like to bulk update a custom single-line field so that when the tracker ticket field is filled, it fills that same text in the field for all linked tickets. Does anyone have a solution or ideas?
Hi
Greetings from Freshdesk community!
With tracker tickets, you can broadcast messages to related tickets that can be viewed by agents but cannot update ticket properties of the linked tickets. To bulk update the fields, you can either use the bulk update feature in the ticket list view or use a third party app .
Feel free to drop a note here incase of further assistance :)
Cheers,
Barun
Hi Barun,
The bulk update feature only works on dropdown fields. Do you know which third party apps might be appropriate for our use?
Thanks!
Anna
Hi
You can use Bulk Ticket Manager Light app for your use case. Here is the link-
https://www.freshworks.com/apps/freshdesk/bulk_ticket_manager_light/
Barun.
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