Hi all - I am creating custom fields for certain tickets and would like the ability to report on it. Is this a possibility? Or would I have to export the data and report on this outside of Freshdesk?
Question
Using Custom-Made Dimensions in Reporting - is it possible?
+6Hi
Greetings from the Freshworks community!
Yes, you can report on custom fields that you have added in your freshdesk account under Analytics. Here’s an example: I have created a custom dropdown field called ‘Products’ in my account.
The same can be used for reporting under Analytics.
Feel free to drop a note here incase of further queries :)
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