What am i doing wrong on this report, shouldn’t all tickets be either within or in Violation of SLA?
Why isn’t the combined the same number as Total?
Question
Why Does Tickets Within SLA + Violated SLA =/= Total Tickets
Fixed by creating a filter for the whole report telling it to exclude the Resolution or First response status if the status was ‘--’ to exclude all tickets that didn’t have a resolution or First response status.
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