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Hi guys,

 

I need help changing the automated reply so that it only uses the first name, instead of the surname as well.

 

Currently it looks like this:

 

Appreciate all your help, we are new to Freshworks and will be migrating all out workflows soon.

Hello, 

Greetings from the Freshworks Community. 

It would be helpful if you can share a screenshot of the sample automated email that you’re referring to check this further. 

Looking forward to hearing from you soon. 

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