changing the automated reply.. | Freshworks Community

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changing the automated reply..

Hi guys,

I need help changing the automated reply so that it only uses the first name, instead of the surname as well.

Currently it looks like this:

Appreciate all your help, we are new to Freshworks and will be migrating all out workflows soon.

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Hello,

Greetings from the Freshworks Community.

It would be helpful if you can share a screenshot of the sample automated email that you’re referring to check this further.

Looking forward to hearing from you soon.

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