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Apps and Marketplace Integrations

Apps and Marketplace Integrations

  • 102 Topics
  • 258 Replies

102 Topics

radhika.narayanan
Skilled Expert
radhika.narayananSkilled Expert
published in Apps and Marketplace Integrations

Track and manage assets with Freshservice + Intune🔄💻

Hello folks!👋We are back with another episode of Appsolutely Connected with Freshservice—your weekly guide on exploring game-changing integrations for your service desk operations. Ever felt like you're in an IT maze, struggling to navigate the web of devices, apps, and their health status? The complexity of this challenge often results in delayed issue resolution and potential disruptions to end-users' productivity. Freshservice + Intune lets you efficiently manage and troubleshoot devices while ensuring your service desk operations are top-notch is top of mind. This integration lets you sync discovered apps, mobile, and computer devices managed on Intune within Freshservice asset management, offering a comprehensive view of your entire device landscape. 🌟What can you achieve with this integration? One-Stop-Shop for Asset Managers: Get a consolidated view of all devices and their information fetched from Intune, accessible in Freshservice. Insights into Asset Health: Gather detailed

5755
sbrasser
Community Debut
17 days ago
radhika.narayanan
Skilled Expert
radhika.narayananSkilled Expert
published in Apps and Marketplace Integrations

Seamless user management with Freshservice + Azure Active Directory (AAD) Provisioning 🔄

Hello folks! Welcome to another episode of “Appsolutely Connected with Freshservice”. If you’re new here, check out our series to get the lowdown on all the top integrations you need to ‘app your IT game’💪🏼!Efficient user provisioning and secure authentication are vital for organizations to streamline IT operations and safeguard data. If your organization is using Azure Active Directory (AAD) as the single source of truth for user information, this integration is for you!Freshservice + Azure Active Directory (AAD) Provisioning provides a unified view of your essential user data in your service desk instance. You can enhance user authentication and user provisioning for your service desk by synchronizing data such as users, locations, groups, security, applications, permissions, and custom attributes from AAD to Freshservice. How does the integration work?🤔Automatic User Creation and Sync: Once a user is assigned in AAD, Freshservice automatically creates the requester/agent based on

116113
paddyb79
Apprentice
17 days ago
radhika.narayanan
Skilled Expert
radhika.narayananSkilled Expert
published in Apps and Marketplace Integrations

Experience conversational, zero-touch IT support with Freshservice + Microsoft Teams 🤖Blog

Hello everyone! Welcome to the first episode of "Appsolutely Connected With Freshservice" – your ultimate guide to top apps that can supercharge your service desk efficiency. 🛠️💼Today, we're diving headfirst into the exciting world of Freshservice + Microsoft Teams integration. Get ready to discover how this duo can take your service desk to the next level!🤝🌟🌟The challengeIn the digital age, employees expect instant help and self-service options, just like in their consumer lives. From online shopping to virtual assistants like Siri or Alexa, they've come to demand a seamless experience.This shift in consumer expectations has significantly influenced their demands regarding IT support within the workplace. They want the same instant assistance and self-service capabilities, and traditional IT service desks may not always meet these expectations.💡Modern problems require modern solutionsOrganizations are embracing chatbots and AI-powered Virtual Agents to meet employees' high expec

2194
Anna Three
Community Debut
19 days ago
radhika.narayanan
Skilled Expert
radhika.narayananSkilled Expert
published in Apps and Marketplace Integrations

Enable fast, secure, and reliable remote support with Freshservice + TeamViewer👩‍💻🌍

Hello folks!👋🌟In this episode of "Appsolutely Connected with Freshservice," we're diving into the crucial realm of remote IT support, a challenge many organizations face as the world embraces remote and hybrid work environments. 🌍⏰How can IT professionals swiftly diagnose, resolve issues, and provide top-notch services without the luxury of being physically present?Enter Freshservice + TeamViewer, the integration duo designed to provide reliable support and services without interrupting productivity. 🌟How does this integration work? Remotely Access and Control Devices: The Freshservice + TeamViewer cross-platform solution empowers IT agents to swiftly access and control any employee's device. No more downtime - technical issues are resolved within minutes.  Real-Time Guidance for Applications: Provide employees and end-users with instant guidance for configuring and using corporate applications. No more waiting for support - see productivity soar with real-time assistance. Smooth O

892
Hakhan1
5 months ago
radhika.narayanan
Skilled Expert
radhika.narayananSkilled Expert
published in Apps and Marketplace Integrations

Improve asset identification with Freshservice + Asset Label Designer🏷️✨

Hello folks!👋🍂Coming out of the Thanksgiving feast and diving back into the tech world? We've got a post-turkey treat for you on this episode of "Appsolutely Connected with Freshservice" — your go-to guide for apps that turbocharge your service desk efficiency. 🛠️Ever had that sinking feeling when your inventory doesn't quite match the records? You’re juggling a ton of tech assets everyday—computers, servers, gadgets, you name it. Keeping tabs on them all can be a bit like trying to catch a swarm of bees—chaotic and prone to a few stings.So, how do you ensure every device is easily recognizable, data accuracy is at its peak, and operations run seamlessly?Freshservice + Asset Label Designer provides a visual, scannable system, streamlining operations and ensuring precise data for informed decisions and IT compliance.🏷️🌟What can you achieve with this integration? Efficient and Accurate Asset Identification: Improve data accuracy by labeling assets with barcodes. Automation of data c

1391
S
Skilled Expert
5 months ago
radhika.narayanan
Skilled Expert
radhika.narayananSkilled Expert
published in Apps and Marketplace Integrations

Appsolutely Connected: Explore the World of Freshservice Integrations

Hey there!Exciting news for Freshservice Enthusiasts 🎊We're thrilled to introduce a brand-new series that's about to revolutionize the way you use Freshservice – “Appsolutely Connected: Explore the World of Freshservice Integrations.”In this upcoming series, we will shine a spotlight on the top Freshservice integrations, diving deep into their use cases and key benefits. Our goal is to show you how these integrations can empower you to deliver outstanding IT support, boost productivity, and elevate your overall service desk game.🔮Start exploring our series:⭐ Episode 1: Experience conversational, zero-touch IT support with Freshservice + Microsoft Teams ⭐ Episode 2: Say goodbye to ticket duplication woes with Freshservice + Clone Ticket ⭐ Episode 3: Streamline and accelerate change management with Freshservice + Clone Change⭐Episode 4: Master your time and tasks with Freshservice + Office 365 Calendar⭐Episode 5: Seamless user management with Freshservice + Azure Active Directory Provi

5292
Sumu
7 months ago
rashmi.nag
Community Manager
rashmi.nagCommunity Manager
published in Apps and Marketplace Integrations

[Poll Time] Which Marketplace App for Freshservice would you like to learn more about?

Hello!As we look into planning for the next year, we’d love to hear your thoughts. Take a few second to answer the poll below.Feel free to comment below if you have requests for apps that aren’t mentioned here.Bonus: Also share how your holiday plans are looking like! 🎄🎁🥂

3344
JTAVOLARO
Skilled Expert
1 year ago
Mike.Borst5301
Apprentice
Mike.Borst5301Apprentice
asked in Apps and Marketplace Integrations

PowerBI Integration

Anyone having any luck using PowerBI to pull metrics out of FreshService as I am not a big fan of their analytics section???

8
J
Community Debut
14 days ago
M
Apprentice
MooiweerApprentice
asked in Apps and Marketplace Integrations

Freshservice and Intune Asset Sidebar

Greetings Freshworks community, I have a problem with intune in freshservice see screenshot below: In de sidebar of an asset there is an apps menu with intune option but as you can see it does not work.Intune is setup properly following the guides and this is the only feature that doesnt work, What could be the problem here?  

4
sbrasser
Community Debut
17 days ago
ShawnVenture
Community Debut
ShawnVentureCommunity Debut
asked in Apps and Marketplace Integrations

Freshservice with Jamf School

Has anyone had success integrating Freshservice with Jamf School using the Jamf app in the Marketplace? The directions seem different than what I am seeing, and I am unable to save a new credential.

0
ShawnVenture
Community Debut
26 days ago
M
Apprentice
martynovaApprentice
asked in Apps and Marketplace Integrations

Unable to create service item custom_dropdown with sections via API v2

I’m trying to create service catalog item custom_dropdown with sections via API v2following Service Desk API for Developers | Freshservice but it has no examples or schema for sections object.I was able to get it from json representation of other service item with dynamic sections that was created manually:{ "service_item": { ... "custom_fields": [ { ... "field_type": "custom_dropdown", "field_options": { "isSection": "true", "displayed_to_requester": "true", "placeholder": "" }, "choices": [ [ "Action1", "Action1" ], [ "Action2", "Action2" ] ], "sections": [ { "name": "Action1", "fields": [ { ... }, { ... } ] }, { "name": "Action2", "fields": [

0
M
Apprentice
1 month ago
gunnak
Apprentice
gunnakApprentice
asked in Apps and Marketplace Integrations

Populating a list dynamically

I'm creating a request form that will have a reasonably long list of options for a person to select from a drop box or tick box list.  This list represents a list of access types in a separate application and will change regularly. Rather than manually updating this list as the application access types are updated is there a way to use an API call to my application to pull in the list?  Even better it does a real-time import when they create a  new ticket?

0
gunnak
Apprentice
1 month ago
ericwlester
Contributor
ericwlesterContributor
asked in Apps and Marketplace Integrations

Freshservice SSO - Is my Azure Integration tied to my user account?

I am a new customer. Today I setup SSO and SCIM Provisioning through Azure AD, all worked well without issue. However, when setting up Provisioning I had to give an “organization admin” API key. The only one I could find was under my own Fresh Service profile. I could not find one that is user agnostic or tied to a built in administrator role. Does this mean if I left the organization that these integrations would fail once my user account was disabled? Have I missed something when setting this up? 

3
ericwlester
Contributor
1 month ago
McGr
Apprentice
McGrApprentice
asked in Apps and Marketplace Integrations

SCIM provision secondary email address

Despite the two existing threads, I’ve struggled to get a users secondary emial address to Sync via SCIM provisioning. Like many environments, our users have multiple email addresses that differe from their UPNsThe ‘Secondary Email Mapping’ thread simply says “add the SMTP to the secondary email alias’, but doesn’t explain how. The azure AS SCIM enhancements thread seems to go off on a different topic for user location. It isn’t clear how we might add the multiple additional email addresses users have except for manually adding them. Even with contacting effy, their instructions for adding urn:ietf:params:scim:schemas:extension:freshservice:2.0:User:_secondaryEmailand mapping that to secondary emails inside of Azure don’t seem to work at all. Surely there’s a solution for this?

2
N
Contributor
1 month ago
R
Apprentice
RaimundApprentice
asked in Apps and Marketplace Integrations

Asset Label Designer update for smaller Lables

When can we expect an Update to the Label Designer APP? I still can’t print 2x1 Labels, and bigger ones dont’t fit on many Assets. I asked last June and still no news?

0
R
Apprentice
1 month ago
R
Community Debut
RossLumbyCommunity Debut
asked in Apps and Marketplace Integrations

Freshservice Intune Integration Errors

Hi there, Currently using the Intune app for integrating Intune into FreshService.  In preparation, I deleted all assets from the inventory and decided to start fresh. In syncing, we have a number of phones to sync in Fresh, but unfortunately, 75% are failing the the error SerialNumber not unique. It doesnt make any sense, there is only 1 entry per serial in Intune. Hopefully someone can help. Thanks in advance

1
R
Community Debut
2 months ago
rolevc
Contributor
rolevcContributor
asked in Apps and Marketplace Integrations

Power Bi (Growth plan) schedule alternative?

Hi everyone, want to ask if someone can help me with this. We have FreshService Growth plan. However, this version doesn’t include the option to schedule reports and get an API link for that report.As I am using Power Bi to produce a dashboard that is reviewed weekly, I have to export the report manually, make some changes and at some times, recreate my reports.I connected Power BI directly to FreshService, but I still need to create relationships and queries, which I have not started yet.Having that API link for the report will make it a lot easier as I can just refresh my workplace and get more updated information without so many steps. Any ideas or suggestions?thanks in advance!

2
Daniel Söderlund
Skilled Expert
2 months ago
msconfig87
Skilled Expert
msconfig87Skilled Expert
asked in Apps and Marketplace Integrations

When will a current vCenter version be supported by Freshservice Cloud Discovery - VMware Vcenter?

Currently only version 6.5 & 6.7 are supported by the Freshservice Cloud Discovery- VMware Vcenter.They are from 7 years ago (15 Nov 2016) !!We are on vCenter version 8.0 Update 2a and the Cloud Discovery Module cannot connect to the server due to an error. I opened a ticket [#15001898] with FreshService and they told me that is because only the old vCenter is supported.The engineering team has provided an update on this.We have extended our support till 7.0.3 version. However, the compatibility on vSphere Client version 8.0.2 has not yet been tested and confirmed on our end yet.When will you update?

0
msconfig87
Skilled Expert
3 months ago
alyssia.correa
Community Manager
alyssia.correaCommunity Manager
published in Apps and Marketplace Integrations

#WinwithMarketplace : Jira IntegrationMarketplace

Video #3 - JIRA Integration App  We’re back with the third video of the series which focuses on JIRA app for Freshservice. This app will allow you to combine the strength of a robust ITSM solution with a task management tool. Freshservice’s integration with JIRA lets you stay on top of common bugs, helping your IT team directly identify issues that crop up regularly and prioritize them. JIRA lets you easily map status updates and bug-related data to their respective tasks and tickets. Users can track the status of their tickets from right within the support portal, and share workarounds and temporary fixes with each other within the community until their tickets are resolved.  Install the App from here | Find more such apps on Freshworks Marketplace here 

2403
T
Contributor
3 months ago
M
Apprentice
MaxEBApprentice
asked in Apps and Marketplace Integrations

FreshService and Jamf School

Hello,We must deploy freshservice for our 3000 students soon.Our establishments are digital and our students work only on ipad.These are administered and managed by jamf school version.How can we deploy the application with the URL of our preconfigured instance?We have the possibility to attach an XML file in Jamf but what to put in it?Thanks for your help

9
shellybowers
Community Debut
3 months ago
D
Apprentice
DougAtBHBApprentice
asked in Apps and Marketplace Integrations

Error 403 when calling the project tasks endpoint

I am successfully retrieving projects using the project API endpoint. When I attempt to retrieve each project’s tasks using the project task endpoint, I get a 403 error which indicates insufficient permissions.The URI I am using is /api/v2/projects/projectid/tasks.Any help is appreciated.

0
D
Apprentice
3 months ago
McGr
Apprentice
McGrApprentice
asked in Apps and Marketplace Integrations

Struggling to add secondary emails to SCIM provisioning

As at least two other threads have posted, we have users with multiple email addresses that differ from their UPN. However I can’t seem to find anything clear on how to exactly tell the SCIM provisioning system to pull that in to the additional email addresses field. There are two threads with references, but no actual answer that I can find. The ‘SCIM Enhancements’ thread jumps on to location. The ‘secondary email mapping’ thread says “Add the SMTP to the secondary email in the SCIM integration” - but HOW?If I edit the Freshservice User Attributes list in azure, I can’t see what I should put for additional email address. Perhaps I’m stupid, but as a newbie to this, I’m genuinely struggling

0
McGr
Apprentice
3 months ago
Daniel Söderlund
Skilled Expert
Daniel SöderlundSkilled Expert
posted in Apps and Marketplace Integrations

Freshservice Apps by Synerity

Hello, We at Synerity have developed a suite of apps to augment the capabilities of Freshservice. FreshserviceAdmin Dashboard: Gain a summary of how many agents are active in your account, requesters, Freshservice downdetector status, and API statusFreshworks Api Rate Limit Status Integration | Freshworks Marketplace   Asset Location Sync: When a user is updated or created, the app sets the location of the user's assets to the user's location.Freshworks Asset Location Sync Integration | Freshworks Marketplace   Ticket Bridge: Send a ticket to another Freshservice environmentFreshworks Ticket Bridge Integration | Freshworks Marketplace   Outbound Email Sender: If an agent creates a ticket for a requester, the requester will be notified that the ticket has been created.Freshworks Outbound Email Sender Integration | Freshworks Marketplace   Freshservice GDPR Assistant: Remove agents, requesters, and tickets after a specified number of months.Freshworks Freshservice GDPR Assistant Integrat

1
zachary.king
Skilled Expert
3 months ago
Williamj
Apprentice
WilliamjApprentice
asked in Apps and Marketplace Integrations

intergrade ConnectWise with Freshservice

I am trying to intergrade ConnectWise with Freshservice

1
radhika.narayanan
Skilled Expert
4 months ago
A
Contributor
andrew.barberContributor
asked in Apps and Marketplace Integrations

FreshService and Slack integration - Pushing threads back to F

Will the new slack collaboration have an option to push all thread updates back to a ticket as a private note in the same way as shown in the video via teams? this was added as part of the August 23 release notes

4
zachary.king
Skilled Expert
4 months ago

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