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Hello Folks!

Join us for an interactive AMA session with ​@shrey450  and ​@ankitha.harinath from the Freddy AI team. 💬 This is also a great opportunity to share your feedback, pain points or areas where you'd like more help, resources, or improvements —designed to fit into your day without disrupting it.
 

📅  Date: May 27, 2025
🕘  Time: 9:00 AM - 10: 00 AM PST
💬  Format: Text-based discussion on the comments section

 

What to Expect:

  • Participate in a 45-minute text-based conversation.

  • Gain perspectives directly from our Product Experts

  • Share your experiences and learn from peers.


Thought trigger Questions:

  1. Deployment Challenges: What obstacles do you encounter when configuring AI Agents, and how can we streamline the process?
     

  2. Knowledge Integration: Are there additional sources (e.g., CRM, ticket history, internal wikis) you'd like AI Agents to utilize?
     

  3. Performance Metrics: What insights would help you better assess the success and impact of AI Agents?
    ​​​​​​    ​​​​


Participation Guidelines:
 

✅   Use A1, A2, etc. when answering questions

💬   Feel free to ask your own questions/feedback

📚   Skim the thought trigger questions 

📅  Can’t make it live? You can still reply before or after

🤝  Jump in on others' replies—we love when ideas build off each other

Can someone tell me how to sign up for this event.  I believe I am a member - but I don’t see a link for the event.  

Ahh I think I see now...come here on this date and time.  Is that correct.

Hello ​@mford_gd 

This is a text-based AMA, where our experts will be online and actively responding during the scheduled time. I’d recommend blocking your calendar so you can join the conversation, drop your questions, or share feedback directly in the thread and get responses in real time.

 

Hi ​@Kamakshi V 

will you also offer this for a European timeslot? I am not really happy to join at 5.30 am.

​@monika.hipp Totally understand ! Sorry that this slot isn’t EU-friendly. We’ll definitely plan the next one at a more suitable time for your timezone.

Since this is a text-based AMA, you’re welcome to drop your questions or feedback in advance right here. Our team will respond in the thread, and the conversation will stay open so you can catch up and join in later too!

Hello Freshworks Community !!

Get ready for an engaging, thread-based Coffee Chat with ​@shrey450  and ​@ankitha.harinath happening tomorrow at 9:00 AM PST!

📍 Note for our peers in the EU: We know this timing might not work for you. Don't worry — we're planning another session in the first week of June that will be EU-friendly. Stay tuned for details!

Looking forward to seeing you all tomorrow for an insightful conversation with our experts!

Hey Folks!

Happy Tuesday!

We’re kicking off our Freddy AI Agent thread in just about an hour—and I’m really looking forward to the insightful conversations that are about to unfold. Whether you have questions, feedback, or ideas sparked by the thought trigger prompts, this is the space to share them all.

It’s been a while since we hosted a chat in this format, so I’m excited to see how the energy builds today!


Sharing the Participation Guidelines here:
 

✅   Use A1, A2, etc. when answering questions

💬   Feel free to ask your own questions/share feedback

📚   Skim the thought trigger questions 

📅  Can’t make it live? You can still reply before or after

🤝  Jump in on others' replies—we love when ideas build off each other

Hey everyone, Shrey here from the Freshworks product team.

Really excited to discuss how AI Agents can elevate customer experience to a new level altogether!

Hi ​@shrey450 

What are the upcoming items AI Agents to be excited about ?

Hi ​@shrey450 

What are the upcoming items AI Agents to be excited about ?

There are multiple items in private beta currently, which are being planned to be made generally available in the next few months.

  1. Ability to collect user information at AI Agent initiation e.g Name, Email ID, etc. Such information can be used by human agents to follow up better afterwards.
  2. Ability to make API calls from the AI Agents to perform actions like creating a ticket, creating a lead or fetching order status and so on.

While the general availability will follow in the next few weeks, we are open to working with you to enable it in your accounts on an on-demand basis.

Welcome to the Freddy AI Agent Coffee Chat with ​@shrey450 !!

Please start asking your questions or share any feedback that you may have around Freddy AI Agent (CX). Tagging some of our community members to get them started with the conversation - ​@Daniel Söderlund ​@mford_gd ​@Joshua.Lawrence ​@eeha0120 ​@Bristo ​@MDavies ​@julia.a ​@Robert Zibell ​@Thomas H ​@ggotopo 

​@Kamakshi V I am so sorry I missed this event...I had a few question - but had a Freshservice AI meeting.  Hope you do this again soon.

Hey ​@mford_gd 

Absolutely no worries—please don’t be sorry! You can still share your questions here, and @shrey450 will be sure to respond !

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