Hey there!

Welcome to this week's edition of Freddy Fridays, where we highlight another GenAI innovation - the Help Article Generator! 

Did You Know? 

According to the analysis done by the Freshworks Value engineering team, customers can save up to 65% of time in creating help articles.

How is this done? 

The Help Article Generator aids agents in creating comprehensive help articles and FAQs with ease. By pulling from context publicly available information sources and existing tickets, it can draft quality content in just a few prompts.
 

When would you use it?

Creating self-help articles can be time-consuming. However, agents need to populate the knowledge base with detailed help articles and FAQ documents to empower employees to find answers through self-service without always relying on the IT service desk. These articles also ensure that Virtual agents and Reply Suggesters find relevant information to function effectively.

How does it help?

1. Speedy Drafts: Reduce the time spent on article creation, reviewing, and publishing.

2. Quality and Relevant Content: Generate well-researched articles and FAQs with a few quick prompts using information from public sources and existing tickets. 

3. Increased Efficiency: Agents can spend more time on other critical tasks by letting Freddy do the heavy lifting when it comes to content creation.

How does it work?

1. Enter a topic: Give Freddy a few prompts or keywords related to the topic.

2. Let Freddy draft an article: Freddy pulls from public information sources to create a well-structured draft.

3. Review and Publish: Fine-tune the draft if needed and publish it to your knowledge base.
 

Learn more
 

Organizations like Mahindra and Mahindra are using the Help article generator to make knowledge management efficient and enjoyable.

Time for you to join the AI Revolution! 

Don't miss out on the efficiency boost. Sign up for a demo today and see Freddy Copilot in action!

Cheers
Anupama Phal