How to create this widget with the percentage comparison

  • 9 December 2022
  • 1 reply

Userlevel 2

Hi all

At the recent  “Transform Service Delivery with Freshservice Analytics” webinar a “DEMO: Service Desk Overview” report was shown.

The report had a widget which should the total number of tickets resolved in the selected period and the percentage change from the previous period.

I can create a widget showing the a total number of tickets resolved in the selected period. However, I don’t know how to produce the % change from the previous period

Any ideas?


1 reply

The % comparisons are just the value difference between two refresh times.

The Analytics module refreshes every 30 minutes. This implies that the reports will be refreshed every thirty minutes with the filters and metrics that have been applied to update the findings. If there is a value discrepancy, the % comparison will appear in the widgets.

Furthermore, please note that this only applies to Curated reports, Template widgets, and Clone on Curated reports.