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Can't share an Analytic report with anyone as account admin

  • 28 February 2024
  • 6 replies
  • 82 views
S
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Userlevel 1
Badge +2

Hello!

 

I (and others in our helpdesk) have encountered an issue with trying to share a report created in the Analytics tab. When I go to the share button in the upper right of the screen, I get the list of users or groups to share the list with. When selecting what I want there is no way to save my selection. I am an account admin and I tried adding a regular user and another account admin but nothing worked. Like I mentioned, I am not the only one with this issue.

 

Any help would be appreciated.

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Best answer by Yusuf Ahmed 16 April 2024, 11:46

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6 replies

Yusuf Ahmed
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Userlevel 3
Badge +5

Hi @Secrecy7919,

 

Greetings from Freshworks Community. When you select the agent to share the report with, the share option would be highlighed right next to the name filed as below.

If you are unable to see this, request you to login to Freshesk using an incognito window as sometimes browser cache can impact the performance . Please let me know if this helps!

 

Regards,

Yusuf Ahmed

S
Rank
Userlevel 1
Badge +2

Hi @Yusuf Ahmed,

 

Thanks for your reply. Unfortunately, my issue is still present. Like I mentioned earlier, I don’t have a “Save” button (from your screenshot it looks like it should be “Share”).

 

Here what I see and it is the same when in incognito like you suggested.

 

Yusuf Ahmed
Rank
Userlevel 3
Badge +5

Hi @Secrecy7919,

 

Thank you for the screenshot, Let me create a support ticket on your behalf to troubleshoot this.

 

Regards,

Yusuf Ahmed

Daniel Söderlund
Rank
Userlevel 7
Badge +13

Hello!

 

I (and others in our helpdesk) have encountered an issue with trying to share a report created in the Analytics tab. When I go to the share button in the upper right of the screen, I get the list of users or groups to share the list with. When selecting what I want there is no way to save my selection. I am an account admin and I tried adding a regular user and another account admin but nothing worked. Like I mentioned, I am not the only one with this issue.

 

Any help would be appreciated.

Who created the report ?

Solution consultant @ synerity.eu, A new error is always a sign of progress!
mcdaniel.scott
Rank
Badge +1

Any resolution on this?  I have shared but my agents cannot open them.

jasonWilliam9890
Rank

Let's troubleshoot this together.

Firstly, have you tried accessing the share feature using a different browser or device to see if the issue persists? Sometimes browser extensions or cached data can interfere with the functionality of web applications.

If the problem persists across different browsers or devices, it might be a platform-specific issue.

ensuring that your account settings and permissions are configured correctly is important. As an account admin, you should have the necessary privileges to share reports. Double-checking your account settings and permissions within the platform could help identify any potential issues.

 

 

 

 

 

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