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Hiya,

I need some help around Dashboards, please. I want to create a new dashboard where the widget can point to a report/reports I have created. 

I have the following reports that I want to use on the dashboard

  • Report that shows tickets that have not been responded to where 1 hour has passed
  • Report that shows all current outstanding tickets (with specific filters around status)
  • Report that shows all tickets over 30 days old

When I create the dashboard and add a widget, all I get are the inbuilt choices, nothing seems to point to using a report as the data, or to have the same analytic choices/filters to display the above report info.

Can anyone kindly point me the right way on how to achieve this, please?

Thanks

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Hi John

Dashboards link to views that you’ve created not other reports

 

If I were in your shoes, I’d be creating an analytics report to display the information that you need.

​@RobCrossHM thanks for the reply. I have a report already created so I guess sharing that with the team is the best way then. 

Shame as other ITSM tools you can point a dashboard at a report data, and use that as the widget (Halo for example).

Cheers!

Forgive me, if you’ve already created the report you need then why do you want to create a dashboard to show the same information?

Also, looking at your profile, you’re using FreshService, but you’ve posted in a FreshDesk group, so my answer might not be valid for FreshService

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