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Hi, 

Wondering if someone can help. 

I’m trying to report MoM CSAT in a graph displaying overall % for the month. 

Example:

 

 

This is wrong, though, as what Freshdesk is doing is diplaying the % of the total for positive over the 90 day/3 month period. 

Is there a way to natively display the data to show the CSAT result for the month in the way e.g. 90% Positive and 10% Negative? 

 

Thanks, Emma

Hi.

Apologies for the late response.

There’s actually a standard / curated report for this:

You may change the display, though not the exact one you have, but you can choose from any of the available options:

 

Hope this helps.

 

Regards,

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