Question

CSAT reporting

+3

Hi,

Wondering if someone can help.

I’m trying to report MoM CSAT in a graph displaying overall % for the month.

Example:

This is wrong, though, as what Freshdesk is doing is diplaying the % of the total for positive over the 90 day/3 month period.

Is there a way to natively display the data to show the CSAT result for the month in the way e.g. 90% Positive and 10% Negative?

Thanks, Emma

Userlevel 7

+11

Hi.

Apologies for the late response.

There’s actually a standard / curated report for this:

You may change the display, though not the exact one you have, but you can choose from any of the available options:

Hope this helps.

Regards,

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