I am looking to make agent performance report across Freshdesk, Freshcaller and Freshchat all into one report and visualisation for a given time period.
Page 1 / 1
Hello Josh,
With Freshdesk Omnichannel plan, you get insights on agent performance across different channels in a single Analyticsreport. Altogether, you can customize and compare metrics from Freshdesk, Freshchat, and Freshcaller. Refer to the article to get detailed insights on the same:
Feel free to drop a note here for any further queries and we would be happy to help! :)
Cheers,
Freshdesk Community Team
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.