I’ve seen this question answered in the past but those topics were several years old. Curious to know if there’s any better answers currently.
I don’t see if there’s any native way to create a realtime connection to the data like doing ODBC. I’d like to be able to query the underlying data in realtime to refresh reports and not have to reply on manually updating CSV dumps.
If we do have to go with a third party pay solution, are there any recommendations? Thanks!
Hi
Welcome to the Freshworks Community!
To satisfy your current use-case, I am afraid we do not support real-time reporting as of now, we recommend you to check out the new Third-party app, Good Data that will support your use case; please refer to the following links.
GoodData and Freshdesk integration
GoodData-Freshdesk Integration Video
Good Data supports real-time refresh rate and you will be able to pull in information from freshdesk for various metrics.
Please feel free to get back to us in case of any clarifications, we will be happy to help.
Cheers!
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