Is it possible to add dropdown choices in freshdesk ticketing dropdown fields via api?
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Hi
Greetings from Freshworks Community!
In regards to your query on adding Dropdown values in a Dropdown field, you can make use of update a ticket field API. This API documentation of Freshdesk will help you on the same: https://developer.freshdesk.com/api/#update_ticket_field
Hope this helps.
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