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Freshdesk and the new Slack app

  • May 12, 2020
  • 1 reply
  • 60 views
P
Apprentice

I have been trying to get the new Slack app integrated after using the old app successfully.


When I try to connect to the Freshdesk account in Slack (Windows) I get an invalid credentials error.


I have a Blossom account with API access


I've verified the API key is correct and tried generating a new one.


What I'm not sure of is the Freshdesk Domain. Do I use our aliased CNAME domain (support@companyname.com) or do I use the Freshdesk org account (companynamehelp.freshdesk.com) I've tried both the the same error.

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    1 reply

    N
    Community Debut

    Hi Peter,


    Apologies for not having kept this thread active. I do see that your issue has been addressed by our support team. Please feel free to write to support@freshdesk.com if you face any issues and we'll get it sorted.


    Cheers!

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