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Hi, 

currently I try to integrate Freshdesk in a chat application using the REST api. To do not spam our productive system for the tests, I set up a new freshdesk account and have chosen the FREE version.

I tried to first get the list of available tickets according the example curl command:
 

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curl -v -u user@yourcompany.com:test -H "Content-Type: application/json" -X GET "https://domain.freshdesk.com/helpdesk/tickets/filter/all_tickets?format=json&page=1"

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But this does not work. So the question is, is the REST API not working in the free version of Freshdesk?

Ok, in the meantime I realized that I read the old documentation and the new API is at least available. But I directly get the error 429 with a waiting time of an hour. I got that response with my first request. Is this normal or a sign that free users do not have access to the API?

Hi @dkusch 

Welcome to Freshworks community! The option to use API is available from paid plan onwards. Please refer https://developers.freshdesk.com/api/#ticket_attributes for the list of calls that we support in Freshdesk. 

 

Happy Freshdesking!

Regards,

Yusuf Ahmed

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