Help widget http call always response is "widget_id_not_given"

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Help widget http call always response is "widget_id_not_given"

Hi, I am newbie with freshworks, and I am trying to use the help widget, I have an embedded code for the widget, but it always get an error and when I check the call it made to he API, the response is always "widget_id_not given". Has this happened to anyone or can you help me?

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