I don't know if this is the right place to ask the question, but here goes:
I am a Jira admin. I was asked to provide an API key and Webhook url for the purposes of integrating Freshservice and our Jira. Now all the Jiras being created by Freshdesk have me as the reporter.
I tried to create a separate Jira admin just for that purpose, but that admin does not have Jira global permissions and I cannot grant them. Without the global permissions, I cannot provide a Webhook url with that account (I can provide the API key).
- Does the integration really require from Jira both the API key and the Webhook? Can they be integrated with just the API key?
- Does it have to be an admin with global permissions who provides the API key? The admin I created can create an API key and I would really rather use that account
- Is it possible to configure the “Reporter” name from Freshservice so that the name is not me?