I’ve noticed that for some tickets, polling the Freshdesk API for all conversations is missing some conversations that we can see in the UI.
I’m hitting /api/v2/tickets/[id]/conversations as per the following documentation:
https://developers.freshdesk.com/api/#list_all_ticket_notes
Is there some extra flag I should be specifying in the API call? Is there some reason certain conversations are visible in the UI but not through the API that I don’t know about? Or is this a bug in the API?
Best answer by fanebastinbellroy
Solved - Freshdesk support informed me that the “conversations” API actually only includes replies to the original ticket. The text body of the inititiating message is included in the “description” field of the ticket itself, as returned by the “tickets” API.
Solved - Freshdesk support informed me that the “conversations” API actually only includes replies to the original ticket. The text body of the inititiating message is included in the “description” field of the ticket itself, as returned by the “tickets” API.
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