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Hi,


I´m evaluating Freshdesk to see if it can fit the needs of the company I work for.


Consider the scenario where I want to populate a dropdown with 3-5 values depending on the selection of another dropdown. These 3-5 values are a selection from out of about 5 000 values.


I would have hoped to be able to set dropdown custom field values through the API with values that are not predefined in the control through the admin interface but that is, when trying it, clearly not allowed.


Any suggestions about how to handle this scenario?


Kind regards,


Niclas



Hello Niclas,


Apologies for the delayed response.


We do have dependent and dynamic ticket fields using which you can achieve what you are looking for.


Please have a look at these articles for your reference :


1) https://support.freshdesk.com/support/solutions/articles/37599-using-dependent-fields-in-your-ticket-form

2) https://support.freshdesk.com/support/solutions/articles/212889-creating-dynamic-sections


And all these values have to be created from admin-->Ticket fields. Please write to support@freshdesk.com stating your specific requirements and flow so that we can help you get this sorted.


Cheers!

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