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Question

altering dropdown choices via api

  • Sep 9, 2022 5:57 AM UTC
  • 1 reply
  • 260 views
Apprentice

Is it possible to add dropdown choices in freshdesk ticketing dropdown fields via api?

      1 reply

      jim.stephen
      Community Debut
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      • jim.stephen
      • Community Debut
      • Sep 13, 2022 5:31 PM UTC

      Hi @tanmayKi 

       

      Greetings from Freshworks Community!

       

      In regards to your query on adding Dropdown values in a Dropdown field, you can make use of update a ticket field API. This API documentation of Freshdesk will help you on the same: https://developer.freshdesk.com/api/#update_ticket_field

       

      Hope this helps. 

      Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
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