Hello friends, ask, it is possible that the ticket that is created in freshdesk is generated automatically in Jira, without having to do it manually, that is, without having to enter the ticket in freshdesk, search for the Jira Plus app and press the "Create Ticket" button
Best answer by Sudharshan
Hi
Greetings from Freshworks Community!
Using the Atlassian Jira Plus app, we wouldn’t be able to create JIRA Issues automatically from Freshdesk. You would be able to sync issues and updates between both platforms.
To achieve your requirement, you can use Zapier. Using Zapier, you would be able to integrate Freshdesk and Jira and define the integration in a way that whenever a new ticket is created in Freshdesk, a new Issue in Jira would be created.
Kindly navigate to Zapier.com and define the integration as shown here:
You would be able to choose what fields would you like to take it over to the Jira issue and you can sync that as well.
Hope this helps!
Cheers!
Sudharshan TR
+5Hi
Greetings from Freshworks Community!
Using the Atlassian Jira Plus app, we wouldn’t be able to create JIRA Issues automatically from Freshdesk. You would be able to sync issues and updates between both platforms.
To achieve your requirement, you can use Zapier. Using Zapier, you would be able to integrate Freshdesk and Jira and define the integration in a way that whenever a new ticket is created in Freshdesk, a new Issue in Jira would be created.
Kindly navigate to Zapier.com and define the integration as shown here:
You would be able to choose what fields would you like to take it over to the Jira issue and you can sync that as well.
Hope this helps!
Cheers!
Sudharshan TR
Thank you very much for your dear answer, it is absolutely clear to me.
Have a nice day
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