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FD to JIRA comments not syncing on JIRA ticket Edits

  • March 21, 2024
  • 1 reply
  • 61 views
Apprentice

We use the Atlassain JIRA Plus App and works will except when a JIRA user Edits a existing comment. When this happens the comment is not picked up by the Webhooks and is not pushed back to the FD ticket.  I would think ALL customers would want this functionality as we are missing some critical updates when a JIRA comment is edited. 

Can the WebHooks be changed to pick up ALL changes in JIRA comments no matter how small?  Other connectors to other platforms (ADO) pick up the edits :).

    1 reply

    mahendarsingh
    Community Manager
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    Hi ​@ken.abbott 

    Firstly apologize for the delay. I understand that are offering a valuable feedback on the Jira integration part.  

    Please feel free to post the suggestions on https://community.freshworks.com/ideas

    This feedback could drive future improvements in the JIRA integration. 

    Thank you !!

    Mahendar, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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