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Freshdesk - Apps - Microsoft Teams

  • Apr 9, 2025 9:46 PM UTC
  • 2 replies
  • 48 views

Garrett Haney
Apprentice
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When first configuring the Teams app integration, it let me select a team and channel but never let me configure the channel notifications. 

 

I removed the integration, team and channel. I then added the integration back, created a new team and channel and get the same error I was getting before when I couldn’t configure the channel notifications. Attached is the error message I recieve. I’ve been trying to get this working for a couple weeks now with the same errors.

I’ve tried it on multiple PCs, different browsers and all from different locations.

Any information would be greatly appreciated.
 

 

2 replies

LukeC
Top Contributor ⭐
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  • Top Contributor ⭐
  • Apr 10, 2025 1:16 AM UTC

 

Hi Garrett,

To enable Teams channel notifications please click (via the desired Teams channel) '...'  -> Channel notifications -> All activity


Garrett Haney
Apprentice
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  • Author
  • Apprentice
  • Apr 11, 2025 4:34 PM UTC

 

Hi Garrett,

To enable Teams channel notifications please click (via the desired Teams channel) '...'  -> Channel notifications -> All activity

While I have no doubt I would have needed this information in the future, I cannot even get FreshDesk to see this team from the Teams App management in Freshdesk. 

When attempting to add a channel, I get the error from my initial post.