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FreshDesk & Dynamics CRM Integration

  • Apr 7, 2025 9:25 AM UTC
  • 0 replies
  • 13 views

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Does anyone have any experience with this integration?

https://support.freshdesk.com/support/solutions/articles/50000009952-dynamics-365-connector-app-for-freshdesk

The details say that two way integration isn’t yet available - anyone heard an ETA on that?
 



My need is:

 

  • Show FreshDesk ticket information in CRM
  • Show CRM company information in FreshDesk