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Question

Freshdesk For Salesforce app does not launch in Salesforce, unable to authorize account.


Ra89z
Apprentice
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Anyone happens to know what the reason could be that the Freshdesk authentication page does not open in Salesforce. No error, the page is just blank. Reinstalled the app once, but did not help. User trying is full System admin and have access to the app.
 

 

4 replies

eeha0120
Top Contributor ⭐
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  • Top Contributor ⭐
  • June 5, 2025

Hi ​@Kamakshi V 

Hope you’re having a great day.

It seems this post is related to Freshdesk, as per the description and tag, but was posted under Freshservice. Would you mind moving it accordingly?

 

Best,


Kamakshi
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  • Former Community Manager
  • June 6, 2025

Done ​@eeha0120 !

Thank you!


Hardik
Community Debut
  • Community Debut
  • June 10, 2025

​@Ra89z were you able to resolve this issue? I am in the same bot and neither Freshdesk or Salesforce is able to give me the solution.


Ra89z
Apprentice
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  • Author
  • Apprentice
  • June 17, 2025

​@Hardik Unfortunately not. Let me know if you figure something out, I’ll do the same.