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Freshdesk & HubSpot Integration

  • Aug 11, 2022 11:05 AM UTC
  • 3 replies
  • 59 views
Ryanjb27
Apprentice
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If an email comes in from one of my clients and HubSpot knows they are my client, is there a way for freshdesk to know to set me as the agent? Thank you.

 

    3 replies

    Skilled Expert
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    Hi Ryan! Welcome to the Freshworks Community. That’s a great question- I see how that would be useful.

     

    My colleague @Pooja Bernice should be able to help you answer this question

      Ryanjb27
      Apprentice
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      • Ryanjb27
      • Author
      • Apprentice
      • Aug 23, 2022 11:23 AM UTC

      @Pooja Bernice Hi, can you help?

      Pooja Bernice
      Community Debut
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      • Pooja Bernice
      • Community Debut
      • Aug 23, 2022 7:08 PM UTC

      Hi @Ryanjb27,

      I hope you are well, just to re-iterate your current use-case, when an email comes from a client who is a customer on Hubspot as well as Freshdesk, you want to get auto-assigned to the ticket in freshdesk, can you please confirm if there is any unique parameter or subject for these tickets that come from Hubspot?

      Please provide a few samples as well in order to provide a few work-arounds for this case.

      Regards!

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