It appears that recently all of our Freshdesk tickets linked to a case in Jira using the Atlassian Jira Plus are not showing anymore the links to Jira cases. It shows this instead
Before, when we click on the “Atlassian Jira Plus” icon integration, it showed the Jira’s ticket link. Not sure what could have happened. Is anyone having the same issues? How can we solve this to see again our Jira’s linked tickets in Freshdesk? Thanks
