Hi the Freshworks Community,
I’ve seen how challenging it can be to move customer data into Freshdesk—tickets, contacts, knowledge base articles, and attachments can easily get lost or misaligned.
Teams often rely on APIs, native Freshdesk import options, or CSV files. Each approach works in certain cases but can require manual effort or technical setup, especially for complex data.
As an alternative, I’d like to introduce “Import Data to Freshdesk,” an app built by Help Desk Migration, an official Freshworks partner.
The app supports importing the following data into Freshdesk:
- Tickets, contacts, companies, and agents
- Notes, tags, inline images, attachments, and side conversations
- Knowledge base articles, along with categories and folders
- canned responses, and scenario automations
You can migrate from 100+ platforms, merge multiple Freshdesk accounts, or request a custom source platform. The app also allows you to map fields, match agents, preserve relationships between records, and test migrations on a small set of data before Full Migration.
New in 2025:
- Migrate subfolders to preserve the entire Knowledge Base structures
- Transfer canned responses and scenario automations
- Streamlined Freshdesk account connections for faster setup
If you’re planning a Freshdesk migration, share your plans or questions in the comments—I’d love to hear how others handle data imports.
