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Intune Integration - "Used By"

  • February 5, 2026
  • 1 reply
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Hi Everybody,

We are currently trying to use the intune connector app to sync our mobile devices from intune to FS. According to the app's developer techaffinity the value "Used by" in freshservice should be mapped to emailAdress in Intune but for some reason when trying to sync we only get the error: "It should be in the valid email address format".

Has anyone come across this error before and knows how to solve it?
Thanks in advance

Best answer by MPrescher

The Issue has seemingly solved itself. If you ever need to contact techaffinity (the intune integration’s developer I recommend you go to their homepage and fill out the contact form. I tried emailing their support on multiple occasions over the course of a few months and never got a response. But after filling out their contact form I got a response within a day.

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  • February 18, 2026

The Issue has seemingly solved itself. If you ever need to contact techaffinity (the intune integration’s developer I recommend you go to their homepage and fill out the contact form. I tried emailing their support on multiple occasions over the course of a few months and never got a response. But after filling out their contact form I got a response within a day.