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Question

Slack Integration - Including screenshot in ticket

  • Dec 13, 2021 4:43 PM UTC
  • 1 reply
  • 54 views
hooper123
Apprentice

Is it possible to add a screenshot in a Freshdesk ticket created in the Slack integration.

      1 reply

      Sudharshan
      Community Debut
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      • Sudharshan
      • Community Debut
      • Oct 16, 2022 8:15 PM UTC

      Hi @hooper123,

       

      While creating Freshdesk ticket from slack, you’ll be asked to fill all the default and custom mandatory ticket fields however Attachment is not available as an option for now. 

       

      Please have a look at our Ideas page, and post your ask here. We will look into this and take this up from our end.

       

      Cheers!

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