After we submit a ticket, the following page had been pop out, kindly need your advice here.
403 Forbidden after submit a ticket.
Same issue clicking "Submit" for a new ticket from the customer portal. Was notified by a user and then tested myself.
(I just entered a support request with freshdesk)
I have also been experiencing this issue starting today. I can create tickets from the agent interface, but submitting new tickets from an end-user account redirects to the 403 error page and the submitted ticket data is not saved.
Same problem here. Customers getting message:
We are sorry. You have been restricted from accessing this helpdesk page.
Creating new tickets by forwarding through email works, as do replies.
Userlevel 5
+9
- Community Manager
- 605 replies
-
18 September 2020
Hello!
@Evan, we have raised a ticket for you, please help us with the requested details so that we can sort this for you at the earliest!
Cheers. :)
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