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Account blocked

  • March 20, 2018
  • 6 replies
  • 53 views
L
Contributor

Hi, i think my account was blocked and I got this error message

"Unable to load page.

We encountered an unexpected problem (check your network connection)"

    This topic has been closed for replies.

    6 replies

    aravind.sundararajan
    Skilled Expert
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    Hello Lucas,


    This might have been a result of your trial subscription expiry. Can you please let us know the plan that you'd like to continue on so that we can re-activate the account?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    L
    Contributor
    • lucas.amaral
    • Author
    • Contributor
    • March 21, 2018

    Hello!


    I would like to continue with sprout plan.


    Thanks!

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Lucas,


    Can you please confirm if this is your helpdesk url - h*****dev.freshdesk.com with the company name as "Handit Sistemas" ?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    L
    Contributor
    • lucas.amaral
    • Author
    • Contributor
    • March 21, 2018

    Hello, yes, this is my helpdesk url

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Lucas,


    We've moved the account to the sprout plan. 


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    L
    Contributor
    • lucas.amaral
    • Author
    • Contributor
    • March 21, 2018

    Thanks!

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