Account blocked

  • 22 August 2019
  • 2 replies


Whenever I try to access my Freshdesk account, I'm presented with this error:

Unable to load page.

We encountered an unexpected problem (check your network connection).

Probably because inactivity or no plan selection.

I would like to start with Sprout plan.

Can you please help?

This topic has been closed for comments

2 replies

Badge +7

Hello Jose,

I've checked and can confirm that the Sprout plan is active on your URLs (ze**** and ze******** 

Please confirm if these are the URLs you are facing issues with. Could you please let us know on which pages you're facing this error - so that we can help figure out the solution?

This is where I'm having issues:


Thanks in advance.