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I want to use support@ourcompany.com for email going out from FreshDesk


I am not able to receive the activation email.


From which email or IP is it coming from so I can can search our mail server logs ?


tks !


JF




Hello Jean,


The emails would usually come from email.freshdesk.com domain. If you'd like to know the IPs from which we'd send those emails, please reach out to our support team at support@freshdesk.com. Our Support heroes will be able to help you with the specific IP information.


Cheers!

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