Hey All,
Thank you for the amazing Ticketing System.
I have one concern.
When I open a new ticket with a new customer, I press add customer, and four field came up. 1) Name 2) Number 3) Email 4) Company
I added on customer fields Branch drop list.
But it didn't came up when Add customer on opening a ticket.
Is there a way to add it?
Thanks
Hi Jordan,
The Customer fields and Ticket fields are mutually exclusive in Freshdesk. Please setup the fields under Admin -> Ticket fields section in case if you would like to display them on the ticket page.
Cheers!
Hi All,
nice ticketing system but i am unable to add customer can anyone guide me
Where are you trying to add customer? Every ticket has a contact, and a contact can be linked to a company. That is basically the way to record a customer.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
