Skip to main content

Add Customer Fields

  • November 26, 2017
  • 3 replies
  • 23 views
J
Apprentice

Hey All,


Thank you for the amazing Ticketing System.

I have one concern.

When I open a new ticket with a new customer, I press add customer, and four field came up. 1) Name 2) Number 3) Email 4) Company

I added on customer fields Branch drop list.

But it didn't came up when Add customer on opening a ticket.

Is there a way to add it?

Thanks

    This topic has been closed for replies.

    3 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi Jordan,


    The Customer fields and Ticket fields are mutually exclusive in Freshdesk. Please setup the fields under Admin -> Ticket fields section in case if you would like to display them on the ticket page.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    M
    Community Debut

    Hi All,
    nice ticketing system but i am unable to add customer can anyone guide me 

    O
    Contributor
    Forum|alt.badge.img+7

    Where are you trying to add customer? Every ticket has a contact, and a contact can be linked to a company. That is basically the way to record a customer. 

    Terms of UseAccessibility statement