Add email to an existing Ticket (forwarding)

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Add email to an existing Ticket (forwarding)

Hallo Freshworks Community,

at the moment it is configured as default. To add an existing email to an existing ticket we have to sent this email with the following characters #TICKENUMBER] within the subject line to the FreshDesk. Is it possible to define own keywords to add the email to the ticket?

Philipp

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