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Adding a note to a ticket via the API

  • April 13, 2012
  • 3 replies
  • 835 views
T
Contributor

Is it possible to add a note to an existing ticket via the API?  If it is possible, could you give some pointers or example code?

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    3 replies

    V
    Contributor
    Hi Tineke,

    Thanks to my developer - Here it goes

    curl -u sample@freshdesk.com:test -H "Content-Type: application/xml" -d "<helpdesk_note><body>Notes From User</body></helpdesk_note>" -X POST http://abc.freshdesk.co/helpdesk/tickets/{ticket-display-id}/notes.xml

    If you want to add the comment on behalf of the user please use his user_id as below (user_id can be taken from Customers -> Contacts section

    curl -u sample@freshdesk.com:test -H "Content-Type: application/xml" -d "<helpdesk_note><user_id>52</user_id><body>Notes From User</body></helpdesk_note>" -X POST http://demo.freshdesk.co/helpdesk/tickets/{ticket-display-id}/notes.xml

    If you want to update a particular note (Note: You need to use body_html attribute in this case)

    curl -u sample@freshdesk.com:test -H "Content-Type: application/xml" -d "<helpdesk_note><body_html>Dummy duty</body_html></helpdesk_note>" -X PUT http://demo.freshdesk.co/helpdesk/tickets/{ticket-display-id}/notes/{note-id}.xml



    regards
    Vijay

    T
    Contributor
    • tineke.corin
    • Author
    • Contributor
    • April 16, 2012
    Yep, that does it.  Fantastic!  Thank you very much
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Here's the latest documentation on the API - developer.freshdesk.com/api


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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