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Admin section - You can easily solve 3x more tickets.

  • August 7, 2018
  • 13 replies
  • 68 views
R
Apprentice

Hi all


Whenever I try and access my admin settings I keep getting a pop up on the screen that informs me 'You can easily solve 3x more tickets. Click on ? to find out how', however I cant get rid of this window.


I click on the ? and it loads the announcements page, but whenever I go back to the admin screen I get the same window.


Any suggestions?

    This topic has been closed for replies.

    13 replies

    H
    Community Debut

    Same problem here... still stuck on that screen, doesnt move and I can´t change my admin information !

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @Rhys @Cristiano Sorry! You should be able to dismiss the screen and continue to use the admin options. We'll have a close look at this and see how quick we can fix this.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    C
    Community Debut
    • craig.harper
    • Community Debut
    • September 12, 2018

    Same issue has just occurred for us today and we now can't access our Solutions, Reports or the Admin tasks, do you have a fix for this?

    F
    Community Debut
    • facebook_17774
    • Community Debut
    • September 12, 2018

    Me too.  No updates?  

    E
    Community Debut
    • eatwell
    • Community Debut
    • September 12, 2018

    I am not able to dismiss the screen and continue (hence the OP's question, I'm sure ;) ).  Is there a resolution yet?

    T
    Community Debut
    • tommi
    • Community Debut
    • September 13, 2018

    I had this same issue on Chrome, but changing to Firefox seems to work - no notifications seen.

    T
    Community Debut
    • tamar
    • Community Debut
    • September 13, 2018

    Hi, I'm having this issue right now too.

    C
    Community Debut
    • craig.harper
    • Community Debut
    • September 13, 2018

    It cleared about an hour after I posted my original comment but then happened again when I logged in this morning but over everything and not just the Admin, Solutions and Reports sections. I managed to get rid of it in Chrome by clearing the last 24 hours cache, I'll update if it comes back again tomorrow but we really need this to be resolved ASAP.

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello,


    Our sincere apologies! Can you please post a screenshot of the popup that you see on the screen? Is it the same popup with the text 'You can easily solve 3x more tickets'?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    C
    Community Debut
    • craig.harper
    • Community Debut
    • September 13, 2018

    @Aravind

    Hi, I didn't take a screenshot but yes, that is the message we were receiving. It wasn't just me, the other agents in our environment all got the same message.

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @Craig I've passed the message to the development team and looks like it is indeed an issue with the in app messaging tool that we use. Clearing the cache should temporarily make the banner disappear. We'll see how best we can get this solved quickly


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    F
    Community Debut
    • facebook_17774
    • Community Debut
    • September 14, 2018



    image

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12
    @Markand everyone, Still not able to dismiss the popup? We've updated the message popup and it shouldn't block you from accessing the page. Cheers!
    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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