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After log out impossible to access on the platform

M
Rank

When i log off my admin session and I should come back to the portal, i have a error,

Put screenshot in attachment.

Do you have an idea why i have this error ? 


ticketingerror_33109.png
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3 replies

D
Rank

Hi there,


I had this problem as well. I just want to make sure it doesn't happen again. Is there any more information you can provide? Or a way to stop this from happening again in the future?


aravind.sundararajan
Rank
Userlevel 4
Badge +12

Hello,


Are you able to log back into the Admin section? If yes, please navigate to Admin -> Portals -> Customise portal and then make some changes to the portal layout and hit on 'Publish'. This should flush the portal cache and load as expected.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
M
Rank

If the screenshot didn't appear, I put the error below 


{% if portal.has_solutions %} {% translate portal.knowledge_base %} {% for category in portal.solution_categories %} {% if category.folders_count > 0 %}

{{ category.name | link_to: category.url }}

{% for folder in category.folders %}
{{ folder | link_to_folder_with_count }}

{{ folder | article_list:5 }} {% else %} {{ portal | filler_for_solutions }} {% endfor %}

{% endif %} {% endfor %} {% endif %} {% if portal.has_forums %} {% translate portal.community_forums %} {% if portal.topics_count > 0 %}

{% translate portal.showing_recent_updates %}

{{ portal | link_to_start_topic }}

{% for category in portal.forum_categories %} {% if category.forums_count > 0 %}

{{ category.name | link_to: category.url }}

{% for forum in category.forums %}
{{ forum | link_to_forum_with_count }}

{{ forum | topic_list:3 }} {% endfor %}

{% endif %} {% endfor %} {% else %} {{ portal | filler_for_forums }} {% endif %} {% endif %}


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